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The Wild World of Cheap Data Recovery

January 24th, 2013 No comments

When DriveFish began providing cheap data recovery for a flat fee several years ago, there were very few if any other companies out there providing a similar service. Over the last few years, we have watched the industry grow as more companies attempt to provide cheap data recovery. But for a variety of reasons, DriveFish is still considered the best cheap data recovery, a title we are honored to have bestowed upon us.

With DriveFish, our recovery fees are some of the lowest in the industry and unlike some other cheap data recovery companies, we will never tell you one price and then give you another later. The prices listed on our website are a flat fee, and aside from target media and shipping, this is the ONLY cost you pay. No diagnosis or lab fee. No fee if we don’t recover the data you want. No extra fee for parts or because the drive ended up taking extra time. Just the simple flat fee based on the capacity of the hard drive. That’s all.

We also strive to continue providing the best customer service possible, and help you every way we can through your data recovery experience, which we know can be stressful and even frustrating with certain companies. Therefore we keep our model the same: to provide the best cheap data recovery with quality service and keep our customers happy.

It is this philosophy that has kept DriveFish number 1 in the cheap data recovery market for years now, and we plan to keep that position for many more.

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Why DriveFish over local?

November 2nd, 2010 No comments

We like to think that every professional out there knows what they are doing and takes pride in their job.

Most local computer companies have knowledgeable, skilled workers capable of fixing many issues, and a lot of them probably know a bit about data recovery. But these folks don’t spend all day focusing on data recovery like we do, and many otherwise qualified technicians do not know how to safely perform data recovery.

This unfortunately results in a lot of lost data when a local computer company mishandles someone’s drive. This is one of many reasons we suggest as soon as you recognize your hard drive has an issue, to no longer boot it and send it to DriveFish where highly trained and certified engineers know precisely how to handle sensitive data in a manner that will not risk losing any more.

If your data is truly important to you, don’t risk it! Send it directly to us.

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My Hard Drive Is Making A Funny Noise

July 23rd, 2010 No comments

Don’t panic!

But also don’t power up your computer again!

Does this mean you have lost everything? Not necessarily!

We have discussed this in earlier blog posts as sometimes relating to a head crash. This is when the read/write heads literally strip the magnetic material off the platters of a drive, permanently taking the data with it.

However it is important to remember that a clicking drive does not always mean a head crash, as clicking can be caused by a number of other much less serious problems. It is very important to remember that when a disk clicks, you should never power the computer or drive up again, or you may cause permanent data loss!

The best idea is to send it to DriveFish for a free diagnosis. We know how important your data is to you, and we will always protect it and use the utmost care with your drive. If it does turn out your drive is suffering from a head crash, we will help you every step of the way in determining the best advanced recovery options if that is what you choose to do.

At DriveFish, we get personally invested in our customers and do everything we can to help get their data securely back to them.

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Do I Need Expensive Data Recovery?

March 7th, 2010 No comments

Probably not!

Most of the time, your data can be recovered here at DriveFish with our standard recovery costing $199, literally thousands of dollars less than some other companies. There are unfortunately many companies out there who will gladly charge these amounts to people who don’t know any better for the same services DriveFish performs for a tenth of the price.

All we can do about that here is to keep being honest with our customers and charging fair prices for the work we do that has pleased so many people so far.

If your drive turns out to be in need of advanced recovery, DriveFish has a partnership with the most cutting edge advanced data recovery company in the industry. This gives our customers a free diagnoses with (normally 250$), as well as 10% off their recovery fee, which can be very significant. Of course, you have the choice whether or not to pursue advanced recovery, and you can know that DriveFish will be honest with you about your options and ensuring you receive the best priced and most secure data recovery possible.

Let DriveFish take care of your data recovery needs for the best prices and customer service on the web!

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Cheap Data Recovery?

February 12th, 2010 1 comment

Looking for cheap data recovery? Does DriveFish provide the best cheap data recovery service? First let’s define “cheap”.

Cheap – adjective: costing very little; relatively low in price; inexpensive: a cheap hard drive.

If this is our definition then: YES! DriveFish offers the best, most affordable cheap data recovery service.

The quality of our work, our level of customer service and our commitment to the integrity of your data is however, not cheap.

Just the price! DriveFish charges super reasonable flat fees regardless of the complexity of your recovery. Massive software corruption, bad firmware and circuit boards, motor mount repairs, actuator arm repairs – all priced the same.

Cheap data recovery! Affordable data recovery! Best data recovery!

It doesn’t matter what you call it – we provide a service we feel that anyone with a failed disk could use. We advise you for FREE and help to save you money.

Check out some of our reviews and Get Started!

Happy (and cheap!)Recovery!

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My disk is clicking so I need advanced recovery right?

October 30th, 2008 No comments

Not neccesarily. If your disk is clicking that generally indicates that you have a problem with the read/write heads attempting to scan the surface of the platter. If you hear a clicking, grinding or other odd noice from your disk we suggest you shut it down immediately and send it in. If it is in fact a head crash, you may need advanced recovery.

It could also just be a problem with the electronics, motor, actuator arm or any number of problems. You best bet is to pack it carefully and send to us so we can give you the best chance of recovery. Don’t give up hope – if we recover your data you pay a reasonable flat fee!

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Tales from the Darkside

June 14th, 2008 No comments

At least once a week, we receive a submission that had previously been sent to another recovery company – generally because of false promises and lowball quotes. The following are some of the most insane stories we have received from clients who attempted to do business with less than reputable companies. We have tons of these and it truly was tough picking our “favorites”. We will withold the company names but hope that you will choose very carefully when picking a data recovery partner to work with!

We received a disk from a teacher in Texas who had been told by another firm they could do the recovery for $199. Because the company was in Dallas the teacher tried in good faith to do business locally. When they received his disk he waited over a week for a call claiming that the recovery was more advanced that previously thought. He told them he had received a firm price of $199 and couldn’t afford more than that. When he asked them to send the disk back, they claimed there was a $100 “fee” for diagnosing the drive. Their diagnosis was that the “motor had failed” and that they would need around $700 for parts PLUS the $199 he was quoted. When he refused to pay the “fee” that he was never told about they tried to KEEP his hard drive as ransom! It took threats to the “owner” of the company and 2 certified letters to get the disk back – and only then after agreeing to split the fee and pay them $50. When we received the disk it was covered in stickers with this companies logo on it and a big red X written in permanent marker on the case. Expecting to have to replace the motor, the disk was disasembled and prepared for a motor swap. We found that the motor was working perfectly! The disk was put back together, cloned and within a few hours We completed a full recovery.

A nice girl who was in class at the University of Colorado at Boulder sent us a submission previously sent to another company who lowballed the price and tried to raise it to $2200 once she sent it in. While they gave her no problems when she opted out, when she received the disk she claimed there were DENTS in the case that werent there before. She called us in a panic: “Can they do that?” We of course arent sure they DID but wow – to think they might have tried to damage the disk before sending it back! There were significant hardware issues with the drive but we managed to set her up with all of her lost files – including one key research paper!

Another customer sent us a disk with an email that had us laughing for days. It was a copy of the “diagnosis” from her initial choice of recovery companies. We hear technical double-speak all the time. Companies will use it to confuse the customer and make them think the issue is severely technical and over their heads. This reduces the likelihood that the customer will ask questions or want answers. This techno-jabber however, took the cake:

“…unstable causation unit allowing intermittent access, furthermore causing read errors/logical problems, affecting file system structures within the static loader, etc.  We need to manually rebuild the seeker corridor and decompile corrupted file-system components, adjust file pointers by at least 10 degrees and mount the recovered volume(s) before retrieving data.”

Naturally they tried to raise the price and she opted out. When we received the drive, there were no real issues and we completed a full recovery for her. There definitely wasn’t any trouble with the “static loader” !

We have had a few customers whos disks were LOST. Literally. One account stands out because of how flagrant the negligence was. A computer tech sent a clients disk in to a fly by night company he found on the web with an air carrier and tracking number. The disk was delivered and he even received an email from the company confirming this. After a week or so he wrote in asking about the progress and got no response. It took him another week to finally get a response saying they had “misplaced” his disk and were looking for it. He finally got fed up and demanded answers. They claimed that it had never been delivered. When confromted with the tracking number they said it must have accidentally been thrown away. Finally the guy got a call from ANOTHER recovery company claiming they had his disk, had managed a partial recovery and wanted a credit card number as payment. His disk had been outsourced without his knowledge and he was kept totally in the dark! He was more fortunate than some others whos disks were never found. After he paid the company who called him, he received a bill a few days later for over twice the price from the company who lost his disk! When he had need for another recovery, he called us with this story. We promised him he would never have the same problem with us and he has been a great customer ever since.

Be careful who you do business with!

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Freezing a Hard Drive?

November 14th, 2007 No comments

Anyone who looks even briefly online for solutions to disk problems will inevitably come across some piece of advice like:

“Dude just toss it in the freezer for a couple of hours!! Worked for me!!”

Ok, first – we doubt it worked for you. We bet instead you read this advice somewhere and rehashed it to look like you knew what you were talking about. In reality, freezing your drive is NOT a good idea. You can create condensation (we all know hard drives like water) and can literally cause a head crash (when the read/write heads actually touch the spinning platters = no data for you).  Please, please..don’t put your disk in the freezer.

You can accomplish the same thing by cooling the drive. This is much easier on the parts of the disk and can be accomplished without moisture condensation. If you can keep the disk around 70 degrees, you are doing well.

The biggest problem we have with submitted disks is that the user has tried to hack their way through a recovery before they send the disk in. If you are unsure about your chances of recovering the data yourself, ask this simple question:

Is the data worth our reasonable fat fees? If the answer is yes – don’t mess with the drive anymore and send it in. If the answer is no – try cooling your drive to ensure your best possible chances of recovery – but definitely don’t freeze it!

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